MAY 2026
1. ABOUT OUR TERMS
1.1 These terms and conditions of use (Terms) explain how you may use this website and any of its content (Website). These Terms apply between Handcrafted Heritage Ltd (we, us or our) and you, the person accessing or using the Website (you or your).
1.2 These Terms apply to any parts of the Website, its functionality and content provided to you free of charge for information purposes only.
1.3 Our Website provides an online marketplace to facilitate the sale, by third party sellers, to customers, of handmade goods crafted using traditional methods in Great Britain (excluding Northern Ireland).
If you are a customer purchasing goods via our Website, these Terms should be read together with our Terms and Conditions for Customers (a copy of which are available here) as those Terms and Conditions for Customers will set out the terms and conditions which apply to your purchase of goods.
If you are a seller selling goods via our Website, these Terms should be read together with our Terms and Conditions for Sellers (a copy of which are available here) as those Terms and Conditions for Sellers will set out the terms and conditions which apply to your use of our Website to list goods for sale to customers.
1.4 You should read these Terms carefully before using the Website. By using the Website or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with any of these Terms, you should stop using the Website immediately.
2. ABOUT US
2.1 We are Handcrafted Heritage Ltd (trading as Handcrafted Heritage), a company registered in England and Wales with company number 17069172. Our registered office is at Brook House, Moss Grove, Kingswinford, West Midlands, England, DY6 9HS.
2.2 If you have any questions about the Website, please contact us by:
2.2.1 sending an email to info@handcraftedheritage.co.uk, or
2.2.2 filling out and submitting the online form available at www.handcraftedheritage.co.uk/contactus.
3. USING THE WEBSITE
3.1 You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Website.
3.2 We make no promise that the Website is appropriate or available for use in locations outside of Great Britain. If you choose to access the Website from locations outside of Great Britain, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.
3.3 We try to make the Website as accessible as possible. If you have any difficulties using the Website, please contact us using the contact details at the top of this page.
3.4 As a condition of your use of the Website, you agree to comply with our policies and usage conditions as set out or referenced in these Terms and the terms and conditions for Sellers and / or Customers (as applicable) and agree not to:
3.4.1 misuse or attack our Website by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack), or
3.4.2 attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website.
3.5 We may prevent or suspend your access to the Website if you do not comply with these Terms or any applicable law.
4. REGISTRATION AND PASSWORD SECURITY
4.1 Use of the Website may require registration, particularly in order to access restricted areas of the Website.
4.2 We are not obliged to permit anyone to register with the Website and we may refuse, terminate or suspend registration to anyone at any time.
4.3 You are responsible for making sure that your password and any other account details are kept secure and confidential.
4.4 If we have reason to believe there is likely to be a breach of security or misuse of the Website through your account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your account.
4.5 Any personal information you provide to us as part of the registration process will be processed in accordance with our Privacy Policy available at www.handcraftedheritage.co.uk/privacy-policy.
5. INFRINGING CONTENT
5.1 We will use reasonable efforts to:
5.1.1 delete accounts which are being used in an inappropriate manner or in breach of these Terms; and
5.1.2 identify and remove any content that is unlawful, inappropriate, defamatory, infringes intellectual property rights or is otherwise in breach of our Acceptable Use Policy,
when we are notified of the same.
5.2 If you believe that any content which is distributed or published by the Website is unlawful, inappropriate, defamatory or infringing on intellectual property rights, you should contact us immediately using the contact details at the top of this page.
6. YOUR PRIVACY AND PERSONAL INFORMATION
Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy available at www.handcraftedheritage.co.uk/privacy-policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.
7. OWNERSHIP, USE AND INTELLECTUAL PROPERTY RIGHTS
7.1 The intellectual property rights in the Website and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Website (Content) are owned by us and our licensors.
7.2 We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.
7.3 Nothing in these Terms grants you any legal rights in the Website or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the Website or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Website or the Content.
7.4 Trade marks: Other trade marks and trade names may also be used on the Website or in the Content. Use by you of any trade marks on the Website or in the Content is strictly prohibited unless you have our prior written permission.
7.5 Unless you have our prior written consent, you are expressly prohibited from:
7.5.1 using any automated process, software, or script to extract, scrape, crawl or collect data or content from this Website (Website Content) in any manner, including but not limited to the use of web crawlers, bots, or spiders;
7.5.2 aggregating, collecting, or compiling Website Content for commercial or non-commercial purposes. This includes, but is not limited to, the use of Website Content to create databases, directories, or other aggregated content; and
7.5.3 using any artificial intelligence (AI) tools, machine learning algorithms, or other automated technologies to analyse, process, or generate content based on or through the use of Website Content. This includes, but is not limited to, using the Website Content to (i) train AI models (ii) for any form of automated content generation and (iii) as input to an AI system, as a prompt, request, question, instruction or similar.
7.6 By accessing and using this Website, you agree to comply with these restrictions. Any attempt to bypass these restrictions may result in legal action and/or termination of access to the Website.
8. SUBMITTING INFORMATION TO THE SITE
8.1 While we try to make sure that the Website is secure, we do not actively monitor or check whether information supplied to us through the Website is confidential, commercially sensitive or valuable.
8.2 Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the Website will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.
9. ACCURACY OF INFORMATION AND AVAILABILITY OF THE SITE
9.1 We try to make sure that the Website is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Website will be fit or suitable for any purpose. Any reliance that you may place on the information on the Website is at your own risk.
9.2 We may suspend or terminate access or operation of the Website at any time as we see fit.
9.3 Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Website and its Content.
9.4 While we try to make sure that the Website is available for your use, we do not promise that the Website will be available at all times or that your use of the Website will be uninterrupted.
10. HYPERLINKS AND THIRD PARTY SITES
The Website may contain hyperlinks or references to third party advertising and websites other than the Website. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third-party site and is at your own risk.
11. OUR RESPONSIBILITY TO YOU
IF YOU ARE A CONSUMER, CLAUSE 11.1 SHALL NOT APPLY TO YOU. IF YOU ARE A BUSINESS USER, CLAUSE 11.1 SHALL APPLY TO YOU, TO THE EXCLUSION OF CLAUSE 11.2.
11.1 We are not liable to you (being a business user) for any loss or damage caused by our breach or negligence, whether such loss or damage was foreseeable by us.
11.2 If we breach these Terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’ we mean that, at the time these Terms were formed, it was either clear that such loss or damage would occur or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
11.3 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage.
11.4 Nothing in these terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
12. EVENTS BEYOND OUR CONTROL
We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control.
13. NO THIRD PARTY RIGHTS
No one other than us or you has any right to enforce any of these Terms.
14. VARIATION
14.1 No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 14.
14.2 We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Website and by continuing to use and access the Website following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.
15. COMPLAINTS
15.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page.
15.2 If a dispute cannot be resolved using our complaint handling procedure or you are unhappy with the outcome, you may want to use alternative dispute resolution (ADR). ADR is a process for resolving disputes between you and us that does not involve going to court.
15.3 We will consider requests for ADR on a case by case basis and may accept or reject participation in ADR at our sole discretion. If we agree to participate, we will provide details of an approved ADR provider at that time.
15.4 If you do not wish to use ADR or are unhappy with the outcome of ADR, you can still bring court proceedings.
15.5 The laws of England and Wales apply to these Terms, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
15.6 Any disputes will be subject to exclusive jurisdiction of the courts of England and Wales.